Mynd
Principal Product Designer
Kyle is an AI agent who lives inside the Resident's app. It helps with questions, lease documents, maintenance requests, and more. It was created to assist Mynd's continued hyper-growth while still providing better and more scalable customer support.
Mynd
Principal Product Designer
Ticket Reply generates a response to the last message or improves writing, corrects grammar and adjusts tone before replying. Case Synopsis summarizes the communication among customers. Our Handoff System helps Support Agents jump into a conversation when one of our GenAI assistants can’t handle a customer's needs.
Mynd
Principal Product Designer
I led the growth tribe alongside my strategy team peers from a team that moves fast to a team that learns fast. Together, we developed several strategy artifacts and made significant changes in process and culture, which led to higher conversion rates all over the top-of-funnel.
Mynd
Principal Product Designer
We did the Resident App redesign as part of a broad company strategy to enhance our Mobile App experience and transform them into our main channels. We changed the navigation and information architecture by adding new pages and important information, reorganizing old ones, and improving the overall taxonomy. Some new features, such as a notification center, were also added.
